Developed product specific growth plans through market analysis, established quarterly revenue growth targets and achieved growth of $50,000 per month through indirect HP service sales. Directed implementation of 9 site start- ups, including staff scheduling, totaling $3,500,000 annually. Your success in delivering this message is heavily reliant on how your CV is … Implemented key indicators for service metrics to ensure quality and timeliness of service delivery. His/her job description entails coordinating the service delivery team or what is sometimes referred to as the managed service delivery department in some IT firms. Responsible for successful delivery of client servicetransaction reports and monitoring system reports. If you 'Google' Service Delivery Manager jobs there are thousands of jobs on various job boards around the world. As well as Software Delivery Manager jobs, you can find Delivery Manager, Project Manager and Delivery Driver jobs, amongst many others. Customer Service Manager CV Example. Create beautiful, professional CVs in minutes. Increased first call resolution from 75% to 86%. 1,717 Service Delivery Manager jobs available on Indeed.com, updated hourly. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Service Delivery Manager/program Lead Managed several large accounts and resolved escalated client issues and new revenue-generating initiatives. Utilizați rețeaua dvs. Other responsibilities include managing escalations, troubleshooting, issues identification and resolution, facilitation of meetings, inquiry tracking, customer reporting, and trend identification. Negotiate contract renewals and upsells with C-level executives. Here is an example of a resume for a customer service management position. Managed 21 service accounts including data center and help desk, totaling over $6 million. … The Service Delivery… 3.6. Co-ordinate with all the processes in service support and service delivery to maintain a high standard in QOS; Create problem ticket and assign to problem management team for identifying RCA. My strong technical abilities and extensive knowledge base give me the skills needed to succeed within the role. Responsible for the day-to-day Health & Welfare Benefits plan administration services provided by [company name] and is the primary client contact for multiple relationships. Linda@gmail.com. Seeking to utilize waste reduction strategies (50% decrease in 2 years) to become the next customer service manager at Big’s Box Store. Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects. Completed Annual Enrollment projects on time with quality. LiveCareer has 65366 Customer Service Delivery Manager CVs in its database. It is very important that potential employers, having read your resume, know how to contact you! Interfaced with client to address functionality and headcount to determine training requirements Generated full utilization of company resources, Relocated client's 250,000 tape library during disaster recovery event, Developed "in-house" computer print room construction plan for client managed service business, generating over $200,000, annually, Trained 4 staff members who were promoted to Service Delivery Managers, saving over $100,000 in "new" hire salaries/cost. Developed and implemented functional processing for enrollments, fulfillment, billing, call center, and customer service, per plan, by October 1, 2013; Developed and implemented functional processing for collections and claims, per plan, by January 1, 2014; Designed and implemented Interactive Voice Response system resulting in automated handling of 34% of incoming calls; All processes and staffing in place, per plan, resulting in achievement of all contractual Service Level Agreements. Provided statistical and tactical leadership in the areas of accounting, financial reporting (internal and external), business development, strategic planning, client relations, and corporate communications. The IT service delivery manager is responsible for coordinating his/her firm's provision of information technology services to clients. Responsible for planning and executing roll out of 1400+ site hardware installation at a major banking partner. Mobile No. As you can see, it features an organized format, a balance of bold and non-bolded text, and plenty of information about relevant skills and experiences. Created and implemented service delivery improvement plans and release management policies by reducing change failure rates and improving system availability and stability by 30%. On-site customer advocate and primary interface for customer at the Service Desk on all issues concerning Service Desk. Managed local projects in coordination with Senior Project Managers. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. IT Service Delivery Manager's CV, Edwards McWilliam, CV service. Your resume should begin with your contact information. How many Software Delivery Manager jobs have been posted in the last 24 hours? Exceptional accounts' performance generated business totaling over $5 million with new clients, Designated by client as the delivery "focal" for a $2.5 million banking contract to establish managed service business for 3 states, Created print survey for client, eliminating $200,000 in unnecessary print-outs, Provided critical solutions for staffing needs. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Examples include: definition of KPI's, development of call guides and reporting development, and execution of the project plan and work back schedules. Developed and implemented process for maintaining Service Catalog at Help Desk. Led implementation and management of a worldwide program, delivering multiple service applications. See our sample Service Delivery Manager Cover Letter. Leverage your professional network, and get hired. Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Managed a team of individuals responsible for supporting the implementation of County Government software: Restructured team to gain greater efficiencies by streamlining processes on-shore and off-shore. Served as operational support liaison between client executive level management, operations, sales and technical teams, maintaining end user quarterly customer satisfaction rating of 95%. Our information management CV sample is a good example of what your own CV should look like. For more information on what it takes to be a Service Delivery Manager, check out our complete Service Delivery Manager Job Description. 2017 NYS Manager of the Year award recipient and APPA Customer Service Management Certificate holder. Skills required to be a delivery manager . Project Manager responsible for implementation of new marketing campaigns. It includes a list of qualifications, skills keywords, work experience, and education. Find out what is the best resume for you in our Ultimate Resume Format Guide. A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. IT Service Delivery Manager - Huntingdon - £55,000 - SAP, ERP, Windows, Projects, Support We are seeking an experienced Service Delivery Manager to join a vibrant and growing, internationally recognised organisation. Download the customer service manager resume template (compatible with Google Docs and Word Online) or see below for more examples. SERVICE DELIVERY MANAGER – January 2010 – present Employers name – Coventry Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. Service Delivery Manager. The IT Service Delivery Manager oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Administered delivery compliance for printing, computing and server products acting as liaison for parts procurement. LiveCareer’s CV Directory contains real CVs created by subscribers using LiveCareer’s CV Builder. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Sign in. Managed 18 team members on 4 teams (Service Desk, Desktop, Security Operations, including 1 remote site). Created PC loaner program that reduced end-user downtime from as much as five days down to four hours. Resume SamplesThis page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. LiveCareer has 60296 Service Delivery Manager CVs in its database. Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Analyzed and identified root causes of mission critical management problems to drive delivery solutions. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. Oversaw enrollment, policy issue, fulfillment, billing and collection, call center servicing, and claim adjudication. Managed the Strategic relationship between HP and Western Region Resellers. Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities. Responsible for the management, planning and delivery of on-site IT management services at Health Now. Communication And Organizational Leadership, Implemented voice and web routing to clients' customer service centers or specified Internet web pages. You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, LOB metrics, and this tool provided senior management reporting. Noi joburi de Service Delivery Manager adăugate zilnic. Service Delivery Manager CV Format . These points are reiterated in the core skills list to create a snapshot that can be easily digested when the CV is opened. Looking for cover letter ideas? Today’s top 6,000+ Service Delivery Manager jobs in United States. This is an actual CV example of a Service Delivery Manager who works in the Service Delivery Manager Industry. Answer tips: Try to avoid labels. A delivery manager is accountable for the delivery of products and services. Service Delivery Manager is responsible for ongoing client satisfaction by establishing successful customer and internal team relations. Why have a role called Delivery Manager. Guide the recruiter to the conclusion that you are the best candidate for the it service delivery manager job. Reduced turnaround time and developed reports to track progress, Implemented new model for service delivery, Worked with clients to identify sales opportunities for equipment updates or expansion, Identified clients with network security requirements, planned corrections or updates, Developed the software revision monitoring program and process for data solutions, Created a data monitoring threshold best practice approach document for all monitored, Project managed the Juniper DIMM replacement project for 63 clients proactively, Developed continuous process improvement and implemented initiatives to meet critical timelines, Focused resources on critical business needs to reduce costs while achieving optimal results, Increased profit margins to double the Company expectation while maintaining service standards, Analyzed metrics to optimize technician service levels and improve SLA response and resolution times. Improved QAD Service On Demand Project Implementation Methodology, reduced 15% QAD cost and increased 35% customer satisfaction, Managed business development and IT realization projects for a global automotive company upgrading corporation level ERP, Managed one of the largest On Demand customers for QAD with $4 million in annual purchases. The role and responsibilities of a multi-functional Service Delivery manager are certainly documented within the 1,500 odd pages of Service Management Best Practice, you just need to know where to look. IT Service Delivery Manager jobs. Facilitated on-going training of technical staff. Simultaneously managed one of company's largest and most difficult clients to meet service standards and project delivery dates. Increased client efficiency through computer application training and report analysis. Interfaced with corporate and client management to maximize success of partnership. Accountable for managing transactions for high-profile global accounts totaling $1B+ in managed spend. Ensured work was correctly scoped and staffed (technicians, vendors, etc.) Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading. Strongly involved in, or in created, several company processes and procegures that improved company performance and team unity, Handle sensitive negotiation regarding employment, pay and, contracts, Focus daily activity to the success of the team not individual efforts creating a team culture that became the most successful team in the company, Perform all duties required for a full recruiting desk as a hands on manager, Manage ad's for all job openings that my team works on. Find your ideal job at SEEK with 15,808 service delivery manager jobs found in All Australia. Over the past five years as a Service Delivery Manager at BAE Systems, I have been an outstanding supervisor for a delivery department of 50 employees at MISI Company. Duties can vary, based on the type of company. Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Led successful client implementation onto new Enterprise platform while managing tight timeline and limited resources. Hartford CT • (123) 456-7891 email@example.com . Defined departmental guidelines and operating procedure for service delivery unit. Ongoing project management for existing clients with voice and web routing applications, Assessed, defined and maintained project requirements, Coordinated and facilitated client team meetings and testing, Assisted with issue resolutions as subject matter expert, Built and maintained team relationships for keeping clients informed, Created monthly and quarterly security audit reports, Responsible for all annual enrollment client activities, contract execution, SLA management and strategic projects, Develop and mentor 3 assigned Associate Service Delivery Managers, Continuously drive client satisfaction by improving the service delivery margin through the service teams in a matrixed organization, Responsible for monitoring and overseeing the customer performance under the terms of contract, including service objectives and SLA, operating level compliance and strategic issue resolution, Responsible for revenue generation, contract negotiation and presentation of new services, Recruited, hired and trained the Service Delivery Team including Technical Trainer, Configuration Specialist and Report Writer, Supported Help Desk & Customer Care department as final tier of support, Communicated new requirements to Product Development team and assisted in various aspects of SDLC to implement changes to client's production environment, Conducted all sales demonstrations of Land Record software, Developed standard format for company demos, Provided demonstrations of software both in-person and via webinars, Represented company at industry tradeshows, Led sessions at Aptitude's annual user conferences. Sofia Flores. As a service delivery manager, what is your management style? Promoted to management position to recruit, train and supervise 25+ customer service reps and cashiers. What. Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. A service delivery manager's role focuses on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. In this role, you will: build and maintain teams, ensuring they are motivated, collaborating and working well All rights reserved. Provided technical and operational expertise in policies and procedures. Entra su Jobatus e trova con un soloclick tutti i CV di lavoro di it delivery manager Oversaw contractual service requirements of an $84M, 7-year, BestEffort IT outsourcing contract. This way, you can position yourself in … Conducted ongoing internal team meetings to set priorities and timely resolve outstanding issues. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Exceeded system availability and contract obligations (9s) by 22%. Service Delivery Manager - Telecoms - Job Ref: PARTNER-1X3CIX Find jobs Company Reviews Find salaries. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. Seit 2005 entwickelt das Team aus Karriereberatern, zertifizierten Experten für Vitas und erfahrenen Technologen von LiveCareer Karrieretools, die mehr als 10 Millionen Benutzer dabei unterstützt haben, stärkere Vitas zu erstellen, überzeugendere Anschreiben zu verfassen und besser auf Vorstellungsgespräche vorbereitet zu sein. Managed service delivery for three large multi-service (H&W, COBRA, Spending Accounts, and Dependent Verification Services) ADP clients with annual benefits revenue over $600,000. Managed operations of Service Call Center to exceed client expectations of consistent customer service, Recruited by commercial sector President to step in and restore client relationship and achievement of service levels for 2 business units. Telephone No. Skip to main content. To land the perfect job, you need the perfect resume. I have four years of experience working at the Service Delivery Manager level within an IT company along with a Master’s Degree in Information Technology. profesională și angajați-vă. Responsible for team comprised of 6 managers and 60 staff members delivering system generated or complex manual calculations for 20 of company's largest clients. Directly managed field engineering resources that were responsible for execution of network assessments and hardware implementation. ... As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Implemented reporting summary that streamlined bi monthly payroll process. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Develop Second Line Level on security service. Responsible for the Project Management, implementation and on-going operations of all assigned clients and associated contracts and special projects. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. 350, Emerald Street. Tracked hours billed to account and staff hours worked to determine and evaluate vendor and sub-contractor productivity, made changes as needed to manage labor costs. Negotiated service change with business unit that increased customer satisfaction while increasing revenue by 15%. Worked with team members to provide training and employ best practices to achieve top results. Managed and supported multiple Managed Service and Premier One accounts. Service delivery managers usually reach the position after working five or more years in the field. What other similar jobs are there to Software Delivery Manager jobs? Personable and conscientious CSM with 2+ years in customer service management and an additional 2 years as a customer support representative. AXEN/TELINDUS – Service Delivery Manager . To make sure your resume is flawless, here are some tips for writing the best resume possible. Coordinated overall services with the customer for daily customer support, change and incident management. Service Delivery Manager jobs. Leverage your professional network, and get hired. Page 1 of 25,215 jobs . Do security analysis, investigate and give some possible solutions to customers . Increased application/systems performance uptime for all sites through system and process re-design, resulting in a 20% gain in KPIs and SLAs and the mitigation of information and system security audit deficiencies associated with contract terms. Build a better student CV to further your career and get the job. Author of a 600 page Technical Service Manual, a document explaining how ESP's are to be installed and commissioned. The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services…This includes day-to-day operation, service level performance and client engagement. The job description of the service delivery manager entails coordinating and directing the activities of the service delivery team to ensure set goals are achieved. Achieved warranty service level agreements targets for same day and next business day repairs. Interacted on daily basis with client contacts to ensure client satisfaction, Developed and trained team members on system calculations and complex manual calculations as well as special projects, Managed overall large scale reduction in outstanding participant inquiries with direct impact on performance standards. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach. Examples include: listening to calls, reworking call guides, and tweaking campaign messaging. Structuring your customer service CV. This page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder. Responsible for scoping project objectives as well as defining success criteria for multiple technology projects. If you google “Delivery Manager” you won’t get many results. Indeed logo. Manage team of 6 IT professional recruiters, creating, training and implementing recruiting plans for hundreds of different companies. Define and implement new optimization’s projects for better and easier security investigation. Register CV; Sign in; Draft application; Search. Where Clear location input Get current location. Worked with client to manage priorities and expectations. Incident Management of Severity 1 and 2 incidents and resolved customer escalations with Help Desk. Dedicated Service Delivery Manager, who thrives in dynamic, challenging and fast-paced professional environments. Coordinated ongoing team projects and resolved system, process and participant issues with cross functional team members. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. ¿Buscas trabajo de Delivery Manager? I think it is fair to state that it’s not a ‘one size fits all’ role. © 2020 Job Hero Limited. Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Responsibilities as Implementation Project Manager include new client implementations, as well as the annual enrollment process for all clients assigned. Managed client relationship with various business units on the Disney contract. Easily create, edit, and share a standout resume to get hired faster. A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. … IT Service Manager, CV-Library, TECHNICAL SERVICE DELIVERY EXECUTIVEAs a Technical Service Delivery Executive, your role will be... | www.jobsthamesvalley.co.uk The profile holds recruiters’ attention by summarising the candidate’s most important product management skills, market knowledge and industry experience. The core skills section also gives readers a good insight into their technical knowledge (hardware, software , systems etc.) Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns. Managed End User desktop support teams. Find your ideal job at SEEK with 15,535 it service delivery manager jobs found in All Australia. Prepared Statement of Work and Cost Estimates for client requests that were out of scope. Whether at a tech startup, retail store, or large call center, here’s how to write a customer service … Near the top of the list is the material from the Government Digital Service (GDS) in the UK. Upload your CV. 1. Top 8 delivery manager resume samples 1. As an IT manager, it’s important to show a blend of technical and people-management skills, and this CV sets the tone quickly with a profile which summarises them well, in a short sharp manner. Monitored post launch performance, followed by making recommendations and adjustments to optimize results. How many Head of Service Delivery jobs have been posted in the last 24 hours? Displayed here are job ads that match your query. Restored service levels from failing to exceeding on all measures in 6 months. The Service Delivery Manager manages the government projects within NCS Enterprise Data and Managed Services…This includes day-to-day operation, service level performance and client engagement. Completed campaigns either meeting or exceeding stakeholder expectations. View all our service delivery manager vacancies now with new jobs added daily! Proactively anticipated trends or opportunities and engaged colleagues to develop customer presentations for corrective action plans.Maintained "high touch" contact with all client levels, individual contributor as well as C-Level. Like the work experience section, your education should be displayed in reverse-chronological order. In todayâs crowded job market, it is more important than ever to stand out among the competition. as well as their business skills ( project management , budgeting etc.) Upload your CV and easily apply to jobs from any device! Work streams include: training, operational documentation, staffing levels, KPI development, and call script design. Key qualifications for the job are leadership, attention to details, analytical thinking, computer skills, communication and teamwork. Our CV templates have helped people get hired at the worldâs best companies. Improved change management tracking process and cost estimation for clients resulting in an increase of 35% in additional revenue. A highly experienced Senior Manager with considerable expertise in developing and implementing, Problem and Change Management processes within IT Service Delivery. New Service Delivery Manager jobs added daily. 8,754 Service Delivery Manager jobs available on Indeed.com. What a Delivery Manager does. Improved e-Discovery service level by 40% via process, reporting and documentation improvements. Reduced support costs by developing new workflows and support processes. Oversaw the day-to-day implementation and operational aspects of the client relationship. IT Service Delivery Manager Role: ... Click here to register your CV and start applying. If you have other skills and qualities that have helped you succeed as a customer service manager, please share them too. Principalele joburi de 30 Service Delivery Manager de astăzi din România. What Does a Service Delivery Manager Do? Managed internal resource reporting system to aid in client billing process. Managed engineering resources. +1000 nuovi CV di lavoro di it delivery manager . Over 22 resume template options to help you create a resume that will get you the job. to address client needs and for timely completion of projects. Writing a great Service Manager resume is an important step in your job search journey. The more useful and unique your skills are, the more you will stand out to an employer. Land your dream job with a resume that will get you hired. He says: Sort by: relevance - date.
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